Shipping policy

Thanks for stopping by Trinity Gilkes! We want to make sure your package arrives at your doorstep as smoothly and quickly as possible. To keep everything completely transparent, here is how our delivery process works:

1. Delivery Zone

To guarantee the most reliable service and tracking, we currently focus all our operations and ship exclusively within the United States.

2. The Cost (Always Free)

We believe in straightforward pricing, which means no surprise shipping fees waiting for you at checkout.

  • Standard Shipping: $0.00

  • Minimum Spend Required: None

  • All domestic shipments are completely free, all the time.

3. Shipping Windows

Your delivery schedule is split into two distinct phases:

  • Handling Window (1 – 2 Business Days): This is our internal processing time. We use these days to pull your items from inventory, run a quick quality check, pack them up safely, and hand them off to our shipping partners. (Note: Our team rests on weekends and major U.S. holidays, so we only process orders Monday through Friday).

  • Transit Window (3 – 7 Business Days): This is the active travel time on the road. Once the shipping carrier scans your package into their system, it typically takes this long to arrive at your door. Please keep in mind that transit times can occasionally be affected by weather or seasonal courier delays.

4. Progress Tracking

Don't worry about missing updates! The moment your package is registered with the courier, we will automatically send a confirmation email containing a unique tracking number directly to you. Please allow up to 24 hours for the tracking link to show the first scanner update.

5. Address Verification Check

Please take an extra second to review your delivery details before finalizing your purchase. To keep our shipping free and efficient, Trinity Gilkes cannot cover replacement costs or offer refunds for packages that go missing or are returned to us due to typos, wrong zip codes, or missing suite/apartment numbers provided at checkout.

6. Need Assistance?

If your tracking status looks stuck or you have a specific question about your delivery, our support team is ready to jump in and help:

  • Trade Name: Trinity Gilkes

  • Email Support: ngokim486733@gmail.com

  • Phone Support: 413-435-0227

  • Physical Address: Trinity Gilkes, 2545 8 Oaks Dr, Archdale, NC 27263-2063, United States